ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 🏡

🤩 This is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING!

• Permanent Contract: there is always a project and opportunity for you.

• Private HMO and Insurance – effective on day 1 of employment.

• Jubilee in 5th year at ERNI (FREE TRAVEL TO ANY SITES IN EUROPE ✈)

• Government-Mandated Benefits: inclusive of the 13th-month pay.

• Personal Development and Travel Opportunities outside the Philippines

• Birthday Cake

• Wedding Gift – to celebrate your special day.

• Baby Basket – to welcome your newborn to the ERNI family.

• Fruit Basket – boost of vitamins during hospitalization.

• Free Snacks and Coffee in the office.

🔐 UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES

• Free Training with Certifications: Grow with us through technical and non-technical training.

• Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.

• Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.

• Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.

• Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.

⏱ FLEXIBILITY

• Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.

🎉 EVENTS:

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.

👋 What are our wishes?

• Degree in technology, software engineering or related quantitative field
• 3+ years of experience in similar role, preferably in technology and/or financial industry
• Proficient in relational databases (SQL Server/PostgresDB)
• Experience in cloud services such as AWS (certification is a plus)
• Experience with incident and problem management
• Knowledge in programming languages, Java and Python is a plus
• Knowledge Snowflake is a plus
• Knowledge in Business Intelligence tools (Qlik) is a plus
• Proficiency with collaboration and project tools like Jira, Confluence
• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. (certification is a plus)
• Strong problem-solving skills with the ability to see the big picture, understand how the details contribute to that, and think through the cause-and-effect relationships that can create change
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
• Accurate, effective, and independent working style
• Strong analytical and problem-solving skills
• Ability to work under pressure and confidently interact with business users
• Excellent communication skills and customer centric approach
• Very good language skills in English (written/oral)
• Knowledge about private markets would be an advantage

💼How can you contribute to the team?

To support our ongoing efforts, we are currently seeking an Operations Enablement Senior Application Specialist to join our dynamic team in Manila. The team in Manila collaborates globally with the Business Application agile operating model. If you are passionate about people development and technology, with a desire to continuously improve solutions and optimize inefficiencies in operations, then this position may be perfect for you.

Productivity and Quality

• Lead smooth and quality-assured transition of application features from development to production environments
• Drive continuous improvement initiatives and optimization of business application service operations
• Lead the development of the Operations Enablement service catalogue to further improve service delivery
• Run/Lead small to mid-sized projects related to operations
  
  

Collaboration

• Foster an active collaboration among peers within the Operations Enablement Chapter
• Effectively communicate and lead operations support interactions with platform stakeholders, particularly during major incidents
• Proactively establish and maintain good working relationships with business users and platform team members
• Increasingly interact with mid-level business leaders to align on their business application vision and priorities related to operations
  

Leadership

• Considered a go-to subject matter expert for at least one of the core Operations Enablement functions: release, knowledge, performance, problem management & RCA/post-mortem analysis, customer engagement, operational analytics, and cost optimization
• Recognized by others including both peers and customers, for service operations excellence
• Stay on the leading edge of business application service operations best practices
• Mentor junior colleagues in developing their skills and expertise in their area of responsibilities
• Identify opportunities for people development and capability building within the chapter or platform
  
  

Compliance

• Complete all compliance obligations and trainings in a timely manner, if applicable along with guiding team members to do the same
• Thoroughly understand and guide team members on the compliance, security and operational responsibilities in your area of work
• Work with the platform to ensure adherence to client's policies