Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team. 

Why ERNI is the Perfect Place for You: 🏡 

• International Exposure: Work with global clients on cutting-edge projects.
• Inclusive Culture: Thrive in a collaborative and diverse work environment.
• Career Development: Enjoy continuous learning and professional growth opportunities.


🤩Perks and Benefits: 
• Career Stability: Enjoy a stable career path with ample project opportunities.
• Immediate Coverage: Private HMO and insurance benefits from day one.
• Jubilee Celebration: A 5-year milestone includes a complimentary trip to any European ERNI sites.
• Comprehensive Benefits: Government-mandated benefits including 13th-month pay.
• Skill Enhancement: Access free training and certifications.
• Wedding Gift: To celebrate your special day.
• Baby Basket: To welcome your newborn to the ERNI family.
• Fruit Basket: Boost of vitamins during hospitalization.
• Office Perks: Enjoy free snacks and coffee.

🔐Growth and Opportunities: 
• Free Training: Advance your skills through technical and non-technical training.
• Challenging Projects: Engage in complex software projects across MedTech, Industry,
Finance, and Transportation.
• Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.
• Recognition and Advancement: Receive acknowledgment for your efforts and
opportunities for promotion.
• Open Communication: Experience transparency and value your input in our culture.

⏱Flexibility: 
• Hybrid Work Setup: Balance remote and in-person work for better work-life integration.

🎉Events: 
• Connect and Celebrate: Participate in a variety of events including leisure, summer,
family, social, and year-end gatherings.


👋What are our wishes: 

• Minimum 3 years of work experience in an IT Service Support role
• Self-motivated, excellent communication skills, and ability to work under minimum supervision.
• A good team player and collaborator
• Graduate of Information Technology Related Courses.
• Demonstrated understanding and related experience with major operating systems, Microsoft
• Office 365, MS Teams, anti-virus, wireless, etc.
• System support experience using vendor software is a plus.
• Demonstrated customer service orientation.
• Strong IT technical skills with excellent desktop/laptop and Audio Video device support knowledge.

💼 How can you contribute to the team?

• Excellent break/fix support and service request fulfillment.
• Execute IT projects and initiatives as directed by IT management.
• Drive compliance on local IT processes in accordance with corporate standards.
• Drive transformation and efficiency improvement initiatives for IT-related scope.
• Collaborate with the other team members to identify, develop and implement digital
• initiatives to optimize IT operations.
• Active participation and contribution to the digital transformation journey

Expected contributions of the position:

• Provide Onsite IT support including desktop-related technical assistance to users.
• Responsible for hardware setup/purchasing, software installation/purchasing, and participating in New Hire Induction Program and User training.
• Deploy and enforce corporate IT policies, processes, and procedures.
• Coordinate, escalate, and work with various IT support teams and stakeholders to deliver issue resolution.
• Active contributions to cost-effective and innovative IT solutions to address process bottlenecks or to enhance the end-user experience.
• Be independent & proactive, able to perform under time constraints, and have good judgment under pressure.
• Create and maintain operational documentation.
• Participate in test events, power shut down, monthly maintenance and technical rehearsals.