Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team. 

Why ERNI is the Perfect Place for You: 🏡 

• International Exposure: Work with global clients on cutting-edge projects.
• Inclusive Culture: Thrive in a collaborative and diverse work environment.
• Career Development: Enjoy continuous learning and professional growth opportunities.


🤩Perks and Benefits: 
• Career Stability: Enjoy a stable career path with ample project opportunities.
• Immediate Coverage: Private HMO and insurance benefits from day one.
• Jubilee Celebration: A 5-year milestone includes a complimentary trip to any European ERNI sites.
• Comprehensive Benefits: Government-mandated benefits including 13th-month pay.
• Skill Enhancement: Access free training and certifications.
• Wedding Gift: To celebrate your special day.
• Baby Basket: To welcome your newborn to the ERNI family.
• Fruit Basket: Boost of vitamins during hospitalization.
• Office Perks: Enjoy free snacks and coffee.

🔐Growth and Opportunities: 
• Free Training: Advance your skills through technical and non-technical training.
• Challenging Projects: Engage in complex software projects across MedTech, Industry,
Finance, and Transportation.
• Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.
• Recognition and Advancement: Receive acknowledgment for your efforts and
opportunities for promotion.
• Open Communication: Experience transparency and value your input in our culture.

⏱Flexibility: 
• Hybrid Work Setup: Balance remote and in-person work for better work-life integration.

🎉Events: 
• Connect and Celebrate: Participate in a variety of events including leisure, summer,
family, social, and year-end gatherings.


👋What are our wishes: 

• Minimum of 3 years work experience in an IT Service Support role
• Graduate of Information Technology-related courses
• Demonstrated understanding and related experience with major operating systems, Microsoft Office 365, MS Teams, anti-virus, wireless, etc.
• Nitec/Higher Nitec or Diploma in any IT-related discipline
• System support experience using vendor software such as ServiceNow or Remedy is a plus.

Open to work in the following 2 locations:

• Tuas

• Kallang

💼How can you contribute to the team? 

• Facilities & Security
  • Provide required office, storage, and technical spaces.
  • Follow all client security and access rules.
• Equipment & Compliance
  • Ensure proper tools for local safety regulations (e.g., height work, protection gear).
  • Manage non-network printers, storage devices, and peripherals.
• Technical Support
  • Level 2 support for office software and selected client applications.
  • Hardware support for desktops, laptops, smartphones, tablets, etc.
  • Diagnose and resolve technical issues on-site or remotely.
  • Support system upgrades and maintenance.
  • Offer basic user guidance for laptops, wireless devices, and tools.
• Audio/Visual & Events
  • Level 1 support for AV equipment (projectors, microphones, video calls).
  • Assist during events and meetings with setup and technical support.
• Hardware & Stock Management
  • Handle device installations, moves, upgrades, and disposals (IMACD).
  • Manage backups, restores, and keep inventory stocked.
  • Update asset records (CMDB) with accurate information.
• User & VIP Support
  • Prioritize VIP users and nearby sites.
  • Support disaster recovery tests and manage device redeployments.
• Logistics & Coordination
  • Manage shipping, pickups, and deliveries.
  • Coordinate and support third-party vendors during on-site work.
• Printer & Backup Management
  • Install and support network printers.
  • Manage and secure backup tapes as needed.
• Onboarding Support
  • Deliver equipment to new hires and check all tools are ready.
  • Provide an overview of key systems (email, Teams, SharePoint, etc.).
• Device Deployment & Disposal
  • Prepare, deliver, and install new equipment.
  • Wipe, pack, and remove old devices, ensuring data security and updates.

Key Requirements

• Work independently and stay proactive under pressure.
• Maintain professionalism and good hygiene and follow local HR policies.
• Respect client confidentiality and security.
• Hold the required local certifications (e.g., electrical access).
• Understand client operations and complete necessary training.

Smart Hands Support

• Perform basic tasks like resets, power cycles, equipment setup, and cabling.
• Assist with offline devices and support external IT providers on-site.

Switzerland · Germany · Spain · Slovakia · Romania · Philippines · Singapore · USA

ERNI Development Center Philippines Inc., 9th Floor, Lica Malls Shaw, 500 Shaw Boulevard, 1555, Mandaluyong City, Philippines

+63 5310 1707 | www.betterask.erni | info@erni.ph