ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 🏡

• 🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING!

• Contract: there is always a project and opportunity for you.

• Personal Development and Travel Opportunities outside the Philippines.

• Baby Basket – to welcome your newborn to the ERNI family.

• Fruit Basket – boost of vitamins during hospitalization.

• Free snacks and coffee in the office

🔐 UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES

• Free Training with Certifications: Grow with us through technical and non-technical training.

• Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.

• Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.

• Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.

• Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.

⏱ FLEXIBILITY

• Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.

🎉 EVENTS:

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.

👋 What are our wishes?

Education and Work Experience

• Bachelor's degree in computer science, Business Management, Accounting, or any related course

• At least 8 years of solid experience in business analysis

• 5 years of experience in designing and documenting business processes

• 5 years of experience in quality assurance and testing IT applications

• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development

• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

• Proven experience in business analysis on ServiceNow products

• Experience in using ServiceNow as an application and has high level but relevant knowledge on how ServiceNow is utilized by different business and technical domains

• Experience in being involved in governance boards and committees and running workshops with similar audience

Technical Knowledge

• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.

• Demonstrated product or platform governance knowledge and best practices

• Understanding of application development and software development life cycle concepts

• Familiarity with software development lifecycle (SDLC) and Agile methodologies, DevOps. CI/CD (Continuous Integration/Continuous Delivery) and testing/quality assurance.

• Strong knowledge on Citizen Development Program and/or related initiatives

• Strong knowledge on Microsoft Technology Stack products such as SharePoint, PowerApps, Power Automate, Copilot, and other emerging technologies like Process Mining Tool and GenAI

• Strong knowledge on ServiceNow Platform and employee center products

Soft Skills

• Self-starter and can contribute good ideas towards better governance of digital products

• Excellent communication, presentation and interpersonal skills.

• Ability to influence the target audience towards process and product governance improvements

• Strong problem-solving and analytical skills

• Demonstrated teamwork (ability to work with others to achieve more effective results)

💼 How can you contribute to the team?

Scope of Work/Responsibilities

Strategy, Planning, and Client Management

• Organize meetings and collaborate with product managers to determine product scope, vision, and roadmap.

• Write user stories, epics, releases as well as their characteristics.

• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

• Communicate, confirm, present requirements/application change requests to product team for work estimation/sizing.

• Work with stakeholders and product team to prioritize collected requirements under the product backlog.

• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Product Design and Development

• Define product features according to business needs. Take charge of user requirement analysis for product design by co-working with the technical team.

• Manage and prioritize product backlog items. Optimize pipeline release plan based on the delivery to ensure maximum client requirements are met.

• Assist the product development team in meeting the objectives of each sprint/release cycle.

Production Support:

• Participate in post-go-live maintenance service plan, in-house or managed service, for new products in coordination with the technical team.

• Coordinate with the ITD technical support areas to ensure correct and efficient operations of assigned application systems. Respond to and resolve major and critical incidents swiftly.

• Ensure that clients and stakeholders are informed of the status of the product. Regularly submit reports on progress status, including problems encountered, root cause analysis, and resource requirements of assigned product/application systems.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Perform effort estimation using INVEST (Independent, Negotiable Valuable, Estimable, Sized appropriately, and Testable).

• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.

• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.

• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.

• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.

• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

• Ensure completion of proper documentations necessary to deploy applications/products

Work Arrangement